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Customer No Return No Customer No and Previous Return No are required for Red menu options. Web Site Tutorial Warnings Regarding Potential Charges Info Needed to Create a Warranty Claim Track Replacement Shipments* Obtain Return Material Shipping Label* View Return Information and Inspection Results* View Product Quality Report*

Information Needed to Create a Warranty Claim   Before Creating a Warranty Claim, it is absolutely necessary that you gather the following information: Your Rockwell Automation customer number Model number of the item that has failed Serial number of the Item. Click here to locate this information on the drive. Date code or date of manufacture is also required if the item is a drive Chiller model and serial number if applicable. E-mail address of the person who will be returning the material so we can mail them a shipping label ( you must use the label we mail to you ) Name and phone number of the individual who can supply technical details regarding the nature of the failure (what happened, what error codes were observed on the drive readout etc.) The address to which you want the replacement (remanufactured) drive shipped The address of the location where the drive failure occurred A detailed description of the failure ( what was observed in the field at the time of the failure )