Customers will be charged $200 for inspection costs if warranty is denied or no problem is found during a drive’s inspection. The drives will be returned to the customer freight collect.

If the warranty validation process results in warranty being denied or if no problem is found with drive submitted for inspection, and the customer has received a no charge replacement for the inspected drive, then the customer will be billed for the no charge replacement, charged $200 for the inspection and the inspected drive will be returned freight collect.

Occasionally it is necessary for a customer to purchase a replacement drive to meet commercial needs while warranty validation is taking place. If the validation process results in warranty being denied or no problem is found, then no credit will be issued for replacement purchased by the customer. The customer will be charged $200 for the inspection and the inspected drive will be returned freight collect.

Drives whose date of manufacture or manufacturing datecode indicates their warranty period has expired will be returned to the warranty claim originator freight collect and the originator will be charged a $100 inspection/handling fee.

The exchange drive program is the preferred warranty remedy for all drive failures. This program provides a remanufactured replacement drive at no charge to the customer. The drive is shipped to the customer via next day air (where available). The customer’s failed (suspect) drive must be returned to the location specified on the return shipping label within 30 days of receipt of the re- placement unit. If the failed unit is not returned, an invoice for the net price of a new unit will be generated and sent to the customer. In addition, units returned after this invoice is generated, are subject to a 30% restocking fee.